Frequently asked questions
Do you offer one off visits?
Unfortunately we are unable to offer one off visits due to our working schedules. We only offer weekly or fortnightly visits.
How often will you visit my garden?
We work on weekly or fortnightly visits only. We are not able to carry out monthly visits.
What the minimum hours you do?
The minimum hours we do is 4 hours (2 hours x 2 gardeners).
Do I get the same gardening team each visit?
Yes, you do as this is important as your gardeners will understand your gardening needs and will work to a plan on keeping it in great shape. This also helps to build a working relationship with the client.
Do you take waste away?
Yes, we do as registered waste carriers which is a legal requirement. However this is an additional cost.
What if I want to cancel a visit?
We are happy if you need to cancel. However we would require a minimum of 24 hours notice. If not, a fee may be charged at our discretion (depending on circumstances).
How do I make payments?
All invoices are emailed at the end of each month for work carried out that month with a 14 day payments term on receipt of invoice.
Will you come on a set day/time?
Yes, we do. You will be given a day and an approximate time (traffic etc.). We aim to stick to that, unless of bad weather or agreement with client.
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Will you need my equipment?
No, we only use our own equipment, which is of professional grade. This type of equipment is quicker and more efficient making it value for money for the client.
What happens if the weather is bad?
We always try to come in bad weather, however some days will be cancelled as this is not value for money for the client.
Do you travel farther than Canterbury area?
Yes, we do travel farther, however additional cost may be added dependant on distance.
Will I need to be home when you visit?
No. As long as we have access to the garden. Some of our clients we have only seen a few times but worked in their gardens for years.
Do you supply plants, trees, hedging etc.?
Yes, we can use our supplier network to source most plants, trees and hedging. We can even source more unusual plants that are rarely available in garden centres.
Do you do garden design and renovations?
Yes, we have designed and renovated many gardens from single flower borders to full garden design. You can take a look at our portfolio page to view a section of our work.
What size of lawns do you cut?
We cut from 50 square meters up to 5 acres. However, if that is larger than that, please contact us.
Do you take grass clippings away?
Yes, we do, but there is an additional cost.
I would like my lawn striped - can you do this?
Yes, we certainly can. We use our pro range roller mowers. This will have an additional cost due to being more time consuming.
How often do you cut the lawns?
We work on a weekly or fortnightly cutting regime.
How does the yearly lawn treatment plan work?
Our lawn treatment plans work on a 12 month payment plan with the cost spread over 12 equal payments. This is to help household budgeting. But please be aware that most of the work is carried out in the spring, summer and autumn, but the payments are still spread over 12 month period.
Do you use organic products for lawn care?
Yes, we use organic products, however they are slightly more expensive than professional grade lawn fertilisers that we use. The only product that is not available that actually works well is an organic weed killer. As soon as one is available, we will be using it.
How big an area do you pressure wash?
We can clean very large areas, depending on surface material and now dirty it is, but on average we can clean 300-500 square meters a day.
Do you use chemicals for pressure washing?
No, we don't use chemicals. Our professional grade pressure washers are powerful enough for most cleaning jobs. Other companies use strong bleach, which is very toxic for the environment.
Do you need access to a water source and electricity?
We don't need access to electricity because our pro jet washers are petrol powered. However we would require access to an outside tap for water.